"Kept Crashing at the Worst Time"
I’m not sure if anyone else has had this happen, but the site kept crashing right when I needed to use it the most. It was really frustrating because I was counting on it to work, and I kept refreshing thinking maybe it was just on my end. Has anyone else dealt with this?
courtney-Hickman
May 07, 2026
"Mobile site was frustrating"
I tried using WeTravel on my phone, it was annoying. The pages didn’t load smoothly, and a few buttons were hard to tap without accidentally hitting something else.
I also had to keep zooming in and out just to read the trip details, which got old fast. The payment section felt clunky too, and the page kept jumping around while I was typing.
Maybe the desktop version works better, but the mobile experience was bad for me. It just wasn’t what I expected when I was trying to book a trip
Amanda-orosco
May 06, 2026
"Confusing to Find Trip Details"
The site navigation was frustrating. I kept clicking around trying to find my trip details, and it felt like everything was buried in random menus. I really don’t want to have to keep explaining or figuring out the same basic thing over and over just to get to information that should be easy to find.
shannon_Loken01
April 24, 2026
"Still no response from support"
I reached out with a basic request and never heard back. It’s frustrating because I wasn’t asking for anything complicated, just a little help, and I’m still waiting
Tammy_platt79
April 18, 2026
"Kinda smooth, but a little stressful at first"
I used WeTravel to pay for an overseas trip, and overall it worked well. The site was easy enough to use, but my international card payment took kinda longer than I expected, so I wasn’t totally sure at first if it had gone through. Support did get back to me and explained what was going on, though it wasn’t super quick. In the end, the payment went through fine, but sending money abroad can feel kinda stressful when there’s a delay. Not a bad experience, just could be a bit smoother.
yulandaleach5231
April 18, 2026
"Paid through WeTravel and, once again, the currency…"
Paid through WeTravel and, once again, the currency conversion made the total higher than I was expecting. The rate and fees really weren’t clear enough before checkout, which was frustrating. It just felt annoying and a bit unfair, like the same kind of surprise charge popping up all over again. I’d probably rather pay direct next time.
marleneallison6755
April 16, 2026
"Helpful at first, but the reminders wore me down"
At first, I thought the reminders were useful because I do like having little nudges to stay on track. But after a while, they started feeling more distracting than helpful. For me, it came across less like a friendly reminder and more like the app was constantly bothering me, which got annoying quickly...
VanessaBartlett_07
April 04, 2026
"I was kind of excited to try…"
I was kind of excited to try it at first, and it looked decent, but then it started asking for more personal info than I expected. I tried to find clear details about how they protect data, and maybe I just missed it, but nothing really made me feel confident. It might be completely fine, who knows, but I ended up feeling uneasy and didn’t want to keep using it.
derick1994
March 31, 2026
"My payment went through just fine, but the…"
My payment went through just fine, but the confirmation took way longer than I expected. With other companies I’ve used, I usually get an update almost right away, so waiting around for this one was a bit frustrating
JohnPalmore_19
March 31, 2026
"I tried setting up a trip, but…"
I tried setting up a trip, but the registration form didn’t give me enough flexibility. I couldn’t change the fields the way I needed to, so the whole process got frustrating quickly. Because of that, it ended up feeling like I wasted my time.
MichaelMagallanes_56
March 31, 2026
"I was able to customize the pages, which…"
I was able to customize the pages, which was nice, but it felt more limited than I expected. Not saying it’s a scam, but it did feel like some of the options I thought would be available just weren’t there.
craig-Wallace
March 29, 2026
"Confusing setup and slow support"
I tried getting my WeTravel account set up, it was frustrating pretty much right away. The onboarding felt way more complicated than it needed to be, with too many steps and not enough clear guidance. I kept having to guess what I was supposed to do next. When I reached out to support, it took a long time to hear back, and the reply didn’t really answer my question. Maybe I’m reading into it, but the tone also felt a bit like they assumed I should already know what to do. Overall, not a great first impression. I expected it to be simple, but it ended up feeling annoying.
Richard-marrow
March 26, 2026
"Canceling Was a Hassle"
Canceling was way more confusing than it needed to be, and it felt like it took forever. I kept thinking it should’ve been simple, but nope, it was just a whole process
"My first reaction was just, “Yeah, that’s too…"
My first reaction was just, “Yeah, that’s too expensive.” I know I’m probably judging it quickly, but when something costs that much, my brain immediately compares it to other options and I start thinking it’s not worth it.
"I was just trying to figure…"
I was just trying to figure out some basic stuff on WeTravel, and somehow the help pages had me going in circles. One article would explain it one way, then another page would say something slightly different, like they were trying to throw me off the trail. Maybe I’m being dramatic, but it felt like the docs were written for people who already know all the secret handshakes, not someone brand new. Simple questions took way too long to answer, and the support links and guides didn’t really clear things up either. I expected straightforward steps, but instead I ended up frustrated and suspicious that the easy answers were hidden somewhere on purpose. Not a great first impression
annie.Longacre
February 23, 2026
"I tried out WeTravel for a bit, but..."
I tried out WeTravel for a bit, but the integration options just weren’t quite there for what we needed. We couldn’t really connect it with our other tools the way we wanted, so it turned into more manual work and all that. Support was fine overall, but this was the main thing that made it not really worth it for us.
hello_tyree619
February 15, 2026
"I found WeTravel confusing to use..."
I found WeTravel confusing to use. The pages felt cluttered, and I kept having to click around just to find basic info?? Booking or checking trip details should be easy, right?? Maybe it works fine for other people, but for me it was more frustrating than helpful.
hello_lorrie345
February 03, 2026
"Good for Payments, but Checkout Could Be Clearer"
We use WeTravel to handle payments for our trips, and overall it does the job well. The checkout process converts fine for the most part, so I do think it’s worth using. That said, a few customers still get confused right near the final step and end up reaching out to us for help. It’s not a dealbreaker, but for a payment tool, I’d really value a smoother and more straightforward checkout experience.
"Dashboard makes simple tasks harder than they should be"
I’ve been using the admin dashboard for a while now, and it’s been frustrating. I first noticed the slow pages sometime around March, or maybe it was early April, but it hasn’t really improved much since then. Filters don’t always stay where I set them, and finding basic booking details takes way more clicks than it should. Exporting reports has also been hit or miss for me. It just feels like every time I log in, there’s some little issue that gets in the way of doing something simple...
robertkryder0519
January 24, 2026
"Am I Missing Something With Their Support?"
I had a problem with my booking/payment, so I reached out to support thinking it would be straightforward. After waiting quite a while, I finally got a reply, but it felt like a copy-and-paste response that didn’t really address what I’d written. I replied with more details, and somehow got the same kind of vague answer again with no clear fix. Am I missing something here? Maybe the site is fine when everything goes smoothly, but if anything goes wrong and you actually need help, it’s really frustrating. 1 star from me